Your Privacy Is Our Responsibility
Your personal information at b5bd is completely safe — we protect every piece of your data through SSL encryption and strict data protection policies.
Introduction & Scope
This privacy policy applies to all users of the b5bd platform. When you use b5bd's website, mobile version, or other digital services, this policy becomes a legally binding agreement between you and us regarding the collection, use, and protection of information.
b5bd is an online gaming and sports betting platform operated for users in Bangladesh. We treat the protection of your personal information as our highest priority when providing our services. We operate in accordance with the policies set out in this document, and all our activities are conducted within this framework.
Important: Before reading this privacy policy, please confirm that you are at least 21 years of age. Anyone under 21 is not permitted to use b5bd's services.
This policy may be updated from time to time. For any changes, we will notify you through your registered contact details. Continued use of the service will indicate that you have accepted the updated policy.
What Types of Information Are Collected
b5bd collects various types of information to operate its services properly. The categories of information collected are described below.
Personal Identity Information
We collect the following information for account registration and identity verification:
- Full name and date of birth
- Email address and mobile number
- National ID card or equivalent identity document details
- Current residential address
Financial & Transaction Information
To ensure secure financial transactions, we collect:
- bKash, Nagad, or Rocket mobile banking account numbers
- Deposit and withdrawal history
- Transaction time and amount details
- Bonus and promotional activity information
Technical & Browsing Information
Information collected automatically to improve service quality and security:
- IP address and device type
- Browser and operating system information
- Site browsing patterns and session logs
- Cookie and similar tracking technology data
Gaming Activity Information
Collected to improve user experience and ensure responsible gaming:
- Game play history and preference data
- Bet amounts and outcome records
- Session length and activity type
- Customer support communication history
Use of Collected Information
b5bd uses your information only for specific and legitimate purposes. Your information is not used for any additional or unrelated purpose. The main purposes for which information is used are described below:
3.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Ensuring deposit, withdrawal, and transaction processing
- Managing bonus and reward activities
- Running customer support services effectively
3.2 Security & Safety
- Detecting and preventing fraud, money laundering, and other irregular activities
- Maintaining account security and integrity
- Preventing unauthorized access
- Ensuring responsible gaming and identifying problematic behavior
3.3 Service Improvement
- Analyzing user experience to improve services
- Using data to develop new features and services
- Resolving technical issues and maintenance
3.4 Communication
- Sending important service-related notifications
- Providing security-related alerts
- Responding to user requests
Information Sharing with Third Parties
b5bd does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared in the following limited circumstances to operate the service:
4.1 Payment Processors
Information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment providers. This information is used solely for processing transactions and is governed by each provider's own privacy policy.
4.2 Game Providers
Limited information necessary for the proper operation of software from game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming may be shared.
4.3 Legal Obligations
We are required to provide necessary information upon a valid court order or lawful request from a law enforcement agency. In such cases, we will disclose only the minimum information needed to meet the legal requirement.
Outside the circumstances described above, we never transfer your personal information to any third party. Your information is not sold or rented to third-party advertisers or marketing organizations.
Cookies & Tracking Technologies
b5bd uses cookies and similar tracking technologies on its platform. These technologies help improve your browsing experience and ensure the site functions properly.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure account security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Used to analyze site usage and improve service quality.
5.2 Cookie Controls
You can control whether to accept or reject cookies from your browser settings. However, disabling essential cookies may prevent some important site features from working properly. Most browsers offer an option to change cookie settings.
Data Security Measures
b5bd has put industry-standard technical and organizational measures in place to ensure the security of your information.
All data transfers are secured through SSL (Secure Socket Layer) encryption. This ensures that no unauthorized party can access your personal or financial information.
All your information is stored in encrypted databases. Only authorized staff receive limited access for specific tasks, and every access is logged.
Strict access control policies are followed. No staff member can view or modify user information outside the scope of their responsibilities.
Our security measures are regularly reviewed and tested. Any potential vulnerabilities are quickly identified and resolved.
While we make every effort to protect your information, no method of transmission over the internet is 100% secure. We therefore ask you to always use a strong password and keep your login details confidential.
Your Rights & Options
As a user of the b5bd platform, you have the following rights over your personal information:
7.1 Right to Access Information
You have the right to know what information we hold about you. If you contact us, we will provide a copy of the information we have stored about you.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. You can initiate this process by contacting the support team.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, if there are legal obligations or pending financial transactions, it may not be possible to delete all information immediately.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional communications from b5bd, you can let our support team know at any time. However, it is not possible to stop essential service-related notifications.
7.5 Right to Close Your Account
You may request to close your account at any time. Even after account closure, some information may be retained for a specified period for legal reasons.
Data Retention Period
b5bd does not retain user information indefinitely. The retention period depends on the type and purpose of the information.
- Active Account Data: All relevant information is retained for as long as your account remains active.
- Financial Transaction Records: Even after account closure, financial records are retained for the required period in accordance with legal obligations.
- Security Logs: System logs are retained for a limited period for fraud prevention and security purposes.
- Responsible Gaming Data: Information related to self-exclusion or responsible gaming is retained long-term so that necessary protections can be provided in the future.
Once the retention period ends, information is securely deleted or anonymized so that it can no longer be linked to you.
Protection of Minors' Data
b5bd's services are for users aged 21 and above only. We do not knowingly collect information from any minor.
During the account verification process, we take steps to confirm age. If a minor's information enters our system for any reason and we become aware of it, that account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their child is using b5bd, please notify our support team immediately.
Policy Changes & Updates
b5bd improves its services and technology over time, and this privacy policy may be updated as needed. For any significant changes, we will notify users in the following ways:
- A clear notice will be published on the website
- A notification will be sent to the registered email address
- The date of the change will be noted on this page
Continued use of the service after a change will indicate that you have accepted the new policy. If you do not agree to the changes, you may request to close your account.
A separate notice may not be given for minor editorial changes or language clarifications. However, advance notice will always be provided for any change that affects your rights.
Contact Regarding Data Protection
Contact the Support Team
If you have any questions about this privacy policy, a request to access or correct your information, or any concerns, please contact the b5bd support team.
Quick Links
Visit the pages below to learn more or read the relevant policies: